1. Webhooks
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  1. Webhooks

Introduction

Webhook Integration Overview#

WiserReview provides webhook integrations to help you connect review data and review request events with your external systems. These webhooks allow automatic data sharing, request triggering, and event alerts using simple HTTP POST calls. This guide explains all three webhook types and how to use them.

1) Export Reviews via Webhook#

Purpose:
Send every new review from WiserReview to your external system (API, Zapier, webhook listener).
Setup Steps:
1.
Open Integration in WiserReview dashboard.
2.
Find Export Reviews via Webhook and click Integration.
3.
Enter a Connection Name and your Endpoint URL (where you want reviews sent).
4.
Click Create.
5.
Toggle Active to ON to start sending data. ([Wiserreview])
Data Format:
New reviews are sent as JSON with fields like:
review ID, rating, text
customer info (name, email, location)
product info (ID, name, SKU)
timestamps and other metadata (Wiserreview)
Result:
Every new review will be POSTed as JSON to your endpoint automatically.

2) Send Review Requests (New Order) Using Webhook#

Purpose:
Trigger sending review request emails or SMS when a new order is placed in your system.
How It Works (general flow):
1.
You generate a webhook POST from your backend or order system when a new order is created.
2.
The webhook payload must include core customer and order info (name, email, product info, order ID).
3.
WiserReview receives this request and starts the review request automation.
Typical Fields to Send:
customer name
customer email
product name / product ID
order identifier
(optional) product image or product URL
When WiserReview receives this, it will schedule and send the review request based on your configured delay (like 7 days after order). This method works for custom ecommerce setups where built-in platform plugins are not available. (Wiserreview)

3) Webhook Alert for Request Trigger (Event Alerts)#

Purpose:
Send alerts to your system when key review-related events happen.
Setup Steps:
1.
Go to Integration and select Webhook Alert for Request Trigger.
2.
Add a Connection Name and your Endpoint URL.
3.
Click Create. (Wiserreview)
Events Sent:
WiserReview will POST data to the endpoint when these events occur:
on_order_fulfill
on_followup
one_time_campain
incentive (Wiserreview)
Data Sent:
The webhook sends JSON with event details. Use these alerts to trigger workflows in your system (like follow-ups, campaigns, incentives). (Wiserreview)

Tips for All Webhooks#

Use secure endpoints (HTTPS).
Handle duplicates and retries (webhooks can retry on failure).
Log incoming events so you can debug failures.
Modified at 2026-01-12 12:23:26
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